2/10 Mediocre
4 de may de 2025
My worst experience ever!
I have never stayed anywhere and been treated as poorly as i was on friday
I paid £100 for the stay, the staff were quite young watched me struggle around the hotel trying to do various tasks and no one helped me, some staff even walked straight pass me
The quality of the room was appalling, mould, the furniture was very dated and didnt match, burnt iron marks on tge carpet, i paid for a king size reasonable size room, i was given a double box size room, tge breakfast was cold and very limited and at dinner time again i was ignored, left sitting down for over 20 minutes, no one came to offer any assistant or explain the process, so i went to bed hungry, each day i asked for milk for my baby to be warmed up it wasnt done, i had to drive out and find a costa.
The venue isnt disabled friendly at all, the pool and the facilities are the best thing about this hotel
They need to put a info pack.in the rooms, we nearly missed breakfast and also a blind or net curtain at the windows, we couldn't open the curtain because people from the restaurant could see us in the room
The paint work was appalling, cracks in the ceiling, the tap was so loud, you thought it was going to burst i could have stayed in the travelodge and had a much better stay!
I paid a much higher premium because i wanted to have a luxury stay and i recieved the worse stay ever
I have never been treated so badly in my life
They didnt even ask how my stay was as i checked out
No care in the world!
Paulette
Paulette, viaje en familia de 1 noche
Comentario de huésped verificado de Hoteles.com
