I canceled the booking I made at Tru by Hilton on January 21, after making the reservation on January 21. Same day. Confirmed by Hotels.com, "itinerary canceled" is what the email I still have reads. I booked a different hotel that better met my family's needs that same day, and the issue was forgotten. Forward to June 13, I receive an email from Hotels.com, confirming two different hotels for the same night. This one, which was canceled, and the one I booked and intended to use. I spoke with an agent at Hotels.com who contacted the hotel- hotel management agreed to "cancel my booking," (not necessary, as I had done that months before) but refused to refund my money. Will never work through Hotels.com again, and if Tru by Hilton comes up in my results, I'll look elsewhere due to their response to my situation.