I wanted to give a higher rating, but several issues limited my experience to three stars.
On the plus side, the property was clean and had a cozy feel. Breakfast was decent, and the gym worked fine for a basic workout. Also, staff was friendly and helpful.
However, there were some notable concerns:
Check-in: On a cold evening, I was asked to remove my hood at reception, which felt unnecessary and unwelcoming.
Policy inconsistency: I chose this hotel partly for its no-pet policy, yet saw a guest with a dog in the parking lot, which felt inconsistent with how strictly other rules were enforced.
Room condition: While common areas smelled fresh, my room had a strong musty odor. The HVAC made it worse, blowing dusty, unpleasant air.
Bathroom maintenance: Shower knobs were loose, gaps in the shower looked prone to mold, the toilet wasn’t securely cemented, and the bathroom door showed water damage.
Noise: Being near the elevator and rear door meant constant noise from doors, equipment, and elevator use.
Gym upkeep: The water cooler was empty, and there were no sanitizing wipes available.
I hope these maintenance and service issues are addressed to improve future guest experiences.