When I received a QR code to check in I was happy that it seemed it was going to be a quick check-in so we could get into our room asap and then go out and begin our holiday. It's a good concept but unfortunately it didn't work for any of the guests attempting to use them. We managed to check in but it failed to give us a key so we had to get assistance from reception. All of the staff here are very helpful and friendly. I think they should just remove the kiosks and place more desks there as they have fantastic staff. The room itself was okay. It was very clean (besides the windowsill) and we had a comfortable stay. However, the rooms could definitely do with investment. It was very poorly lit, plug sockets were loose/squint, and the TV didn't work for us at all. Breakfast was excellent quality and there was a wide variety to choose from - well worth the money we paid for it. We made use of the restaurant's 'call & collect' service for an evening meal and they missed out a side and forgot to remove cheese for a dairy intolerance - but staff were approachable, professional and apologetic and fixed it immediately. The meal was good quality and it is a useful service to have. 12pm check out was very much appreciated. I would stay here again, however, the hotel desperately needs investment in the rooms and the outside of the property.