Reception manger absolute lack of basic customer service skills, not able to deal with issues whatsoever.
Family room is dusty and old, sofa bed mattress is slanted, unable to sleep, bathroom door unable to lock, air condition does not work, blocked shower drain! Absolutely mess!
Additionally, toothbrush left over called multiple times, they don't even bother to check or call back, after almost a week waiting and callings, Hotel charged £15 for a toothbrush return, Honestly?!