They scheduled major construction and turned off water to the building (no toilet, no hand washing, etc) with no notice to any of the hotel guests. We paid the same (high price) as their competitors downtown, but had to use bathroom in nearby bar and skip showers. We had no available restaurant, gym facilities, bar, etc. My polite email and call to the GM went unanswered. The only notice was a sign in the closed public space. Other guests shared the same story. The “Hilton Promise” sign is a cynical reminder that the test of good service is a promise fulfilled, not one made. That’s called something else