I recently had a disheartening experience at this hotel as a Black individual. From the moment we arrived, my partner and I were subjected to fetishization and inappropriate behavior. The reception staff not only asked evasive and intimate questions about our relationship status but also made unsavory comments about our hair. We missed out on the opportunity to enjoy the highly acclaimed Michelin star experience due to our late arrival, which was caused by flight delays. Seeking guidance for alternative dining options, we were instead directed towards a refrigerated salad or McDonald's. The hotel shuttle service failed to provide any support in transporting us to the town center, leaving us stranded. When we requested to extend our stay, we were met with incompetence and were told that the receptionist could not help us and provide information about room rates. We experienced harassment from the reception staff at checkout. The only silver lining was meeting a helpful brother in staff from Uganda who provided us with some semblance of support and warmth. It is evident that this hotel is sorely lacking in staff training to prevent discrimination and foster an inclusive environment. I urge the management to address these issues promptly. In conclusion, my experience was marred by discrimination, incompetence, and an overall lack of respect for guests' needs. I hope my feedback will prompt necessary changes for future guests.