As a 20 year veteran of IHG hotels, this was the worst experience in the chain.
1. Checked into a room that was recently smoked in, had to switch rooms.
2. From 2:05am to 2:45am a loud alarm was going off in a room on same floor. It woke up entire floor. It was someones phone. After 40 mins, and a middle night call to front desk, then a visit to front desk they finally went to investigate. 2:50am alarm was finally turned off.
3. 9am, stop by front desk to chat about the nights alarm, walk into the snack shop, grab a water to purchase. Treated like a criminal, saying I cant go into the store. No sign posted just an absolute rude, put that back, you can not go in there. Why have the store, if your not selling the product.
4. No shower curtain in room. Asked about it, they did not care
Strangest and worst experience with IHG ever.
Do not recommend, and absolutely 100% will drive a hour to avoid this place and there people.