4/10 Aceptable
15 de mar de 2025
The staff are friendly & helpful, location is great, 1 minute walk to the beach. Sadly we did not enjoy our stay here. The rooms let this place down terribly. I booked the deluxe double room, dark, small and overall condition was tired. The balcony was absolutely useless, tiny, with an air con unit sat on it with unpleasant views. We asked to switch rooms. We were given a family room, it was a little bigger but again it was old looking. The air con unit threw out mouldy air when switched on, it was a terrible smell. The window in the room looked out into the corridor where spare beds were being stored. After a few days we noticed the room was infested with termites. It seemed as if the staff knew! We were moved to a kingsize room. Overall this room was in better condition but still there were maintenance issues. The bathroom window didn't shut so we had mosquitoes & geckos in the room. The air con unit stank just like the one in the previous room. There were light bulbs that didn't work and to top it off the bathroom door got jammed due to a faulty handle. A guy was sent to sort it out. it would appear that this was a frequent occurrence. The handle wasn't fixed, the guy put a screw driver in the door to release it. Why not just get it fixed! Lastly the hotel booked our transfer from Godofredo Airport to the hotel. They booked through Southwest Tours. The hotel charged us 1800 peso each. We later found out the cost was actually 750 peso each. We felt this was unfair.
Melissa
Melissa, viaje en pareja de 7 noches
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