Positive: friendly staff, warm welcome, location close enough to Rose Festival, shopping centre & restaurants whilst in a lovely residential clean area. Queries and communication from hotel was quick. Breakfast area pleasant apart from 'spa' music. Reception area with comfy seats and a display of rose cosmetic products for sale. Discount given to guests.
Negative: the room - awful. Put into a family room (tho called a suite)! Why put a 'family' on 3rd floor - NO lift. NO air conditioning. I would never have stayed in a hotel with no lift and AC but it was late when we arrived to find somewhere else. NO full length mirror except small bathroom one. No kettle for tea/coffee refreshments (despite there being a kitchen sink in room)! Why not? No safe. No door on shower. No cotton pads, earbuds, tissues - just 1 soap and 1 shower gel. Thin towels. The room had damp on ceiling which I told reception about. Net curtain torn. Shower needed cleaning. Basically a 1-2 star hotel despite the 4.6 reviews 🤔 The breakfast was very basic - only fresh fruit was watermelon. No simit. I had to ask for yogurt. The usual plastic cheese, white bread and chips! boiled eggs, tomatoes, olives, salad. Had to pay for coffee!!