A lovely hotel with a rustic, countryside charm. Upon arrival we were upgraded to a superior room which was well proportioned and had fantastic views of the neighbouring mountains, in fact the views from most parts of the hotel were pretty spectacular. Our room was very clean and well maintained throughout our stay. Breakfast was included in our room rate which was a typical buffet style, perfectly adequate. The hotel is let down by uncomfortable matresses and less than four star service.
The matress was very hard and had a plastic sheet on top presumably to prevent damage to the matress, this made us sweat and prevented us from having a good nights sleep. An extra layer between the sheet and matress protector, perhaps in the form of a matress topper, would have been very welcome.
The staff were not always very helpful and spent a lot of time socialising with their colleagues, this is fine but not when it detracts from the service of customers. There was a small charge for the use of a beach towel to take to the beach for which I wanted to pay cash, however the receptionist insisted the fee be charged to the room. Once the fee was payed the towel can be kept for the duration of stay, there was no information about how to get the towel washed.
A car is recommended if staying here as San Pantaleo, charming as it is, is a little limited. The hotel offers a free shuttle to one of the nearby beaches, but there are so many others to explore.