I booked my stay about a year in advance and only booked this hotel due to one particular room that was fairly large with a wrap-around window. When I was ready to check in, I located my room, opened the door, and I was standing in a small, rundown standard room, not the room I had booked. I returned to the reception desk and told the staff I’d been given the wrong room. I also pulled up my reservation and confirmed the room I’d booked. To my shock, instead of apologizing and immediately correcting their error, the staff told me I’d been given the correct room, then changed the story and said the room I booked was not available, and then began offering me an equivalent room with the caveat that I would have to pay more. When I insisted on a refund, suddenly, the room I’d booked was available. The staff at this hotel gaslit, lied, and never apologized. Although I have no proof that their behavior was discriminatory, there’s always that possibility. I will never give this hotel my business in the future. I moved to the Ryse Autograph Collection after my stay at this hotel, and the experience was like night and day — I was warmly welcomed, provided with above and beyond service, and treated with the utmost respect.