We stay in lots of hotels because of traveling with sports. This was the worst customer service. I was told to keep my room keys away from my phone when they stopped working, instead of just doing it with a smile on his face. I had to tell him they were never by my phone and was in a different pocket. Then the food was the worse breakfast food out of all the hotels we stay in. The mustard in the packets were brown and dried out, the eggs were in 1/2 of water making them unedible. When breakfast was over, right on the dot, the staff turned off the lights in the lobby turned off the TVs that were playing (making the lobby unwelcoming and came in and locked the breakfast room as my family and others were still in their eating. As we left, we had to unlock the door to get out. Then for some reason they had a paper over the open time of the pool thing, saying 2:00 p.m. instead of being open in the morning. That's something my daughter looks forward to every time.