First of all, the hotel never got the reservation I made through hotel.com, after long search, we finally found a phone number to talk to someone from hotel.com, after many tries, the hotel still didn’t have the reservation and we had to cancel the prepaid reservation through hotel.com and paid as a walk-in. I am still waiting for the refund from hotel.com.
The room was dirty, we kill two cockroaches shortly after we got to our room.
The walls were thin with poor sound insulation, we could hear the neighbors and traffic noise from outside.
To top it off, there was no hot water for shower, no maintenance staff until 8 am.
I am not sure how this hotel is allowed to operate like this.