Hanging Gardens of Bali

Outdated front desk staff requires retraining. Villa £600 and they still charge for bottled mineral water. Based only on this factor shall be downgraded to 3 stars. Overcharging for taxi which is $20 if you get it yourself. Mosquitos everywhere, message for management: read about lemon&eucalyptus oil candles or sticks. However views are spectacular.

It's one of the best spots I've ever stayed at,and islands are my things. Gotta go for it.

This place is a must in your lifetime! Don’t let money stop you, it’s worth every dime. Take advantage of all the things they have to offer. They are amazing at making you feel like you own the place. Simply the best! George and Viviana

Super amazing great views staff was amazing.

Arrived after a 27 hour flight was supposed to check in at 1pm but Arrived the next day around 1am in the morning hotel never bothered to even send an email to check when I’d be arriving and it’s marketed as a 5 star property and when I checked there was no 24 hour room service available in the room. Myself and husband we were starving anyway we went to the room and the place was full of mosquitoes and there were geckos running behind the tv inside the room and with many other type of insects. We couldn’t sleep even at 3 am the room wasn’t even properly prepared for checkin there was a bad stench in the room from unclean linen and it made everything worst when we wanted to use the toilet there was a bigger than palm size spider in the toilet room which had a sliding door. We called up the reception they came and sprayed some chemical and the entire room Was smelling of that and the insects behind wardrobe and places appeared more than anything z there were ants running on your tooth brush and stuff. So anyway We slept for about 2 hours and than early morning checked a nearby hotel which is cappella and came here and it was perfectly well maintained. The so called hanging balls of Bali was such a big big disappointment as it’s marketing falsely as a 5 star property and charging over $1500 a day... please be aware that pictures gives false impression and this is the type of place that you go to visit for one day to take some picsz

The best experience so far. Beautiful place, best customer service. Thumbs up!

Amazing stay for our honeymoon. We got the panoramic view suite which was incredible. In the morning there were even monkeys jumping around outside...so be careful leaving things outside. The service was impeccable, infinity pool lived up to its hype. The overall property is worth the 7 star rating. Breakfast was great with made to order menu items and also buffet items. It's a 20-30 min hike across to other side of the mountain for the temple to see the view of Hanging Gardens. The property is a bit out of the way in the mountains so plan for 30-40 min ride to downtown Ubud if you need. Pro-tip: get the whatsapp # for the hotel, you can ping them that way to arrange off hours transport back if you need.

Unusual setting with gorgeous views are the most appealing aspects of this hotel. Superb service and friendly staff are also excellent. Some negatives were: the old and tired bathroom in our unit - very dated with wear-and-tear stains on the massive tub and oddly shaped sinks; a very hard mattress on our king bed; noisy villa beside us with occupants playing loud music. (so out of place in such a tranquil serene setting). We liked the pool area, loved the large number of entertaining monkeys, and, again, loved the friendliness of all staff.

Very friendly and professional staff. We are enjoyng our stay. Romantic dinner for two on the pool is amazing and unforgetable.

Great customer service, good food & beautiful hotel