Holiday Inn Express Hotel & Suites Lawton-Fort Sill

Staff was very friendly, the hot breakfast was a nice bonus, bed was comfortable.

Arrived tired late at night. 1 towel for 3 guests. No sheets for sleeper sofa; no pillows. Had to retrieve all this from front desk and make bed. Fire alarm went off 4 times in about 30 minutes due to smoke from kitchen. Instead of turning it off once the source was discovered, kept resetting it and causing it to go off again. One poor lady serving food to one person at a time took forever to get some food after standing in line. Couldn’t even get coffee except from behind front desk. Totally exasperating experience.

We didn’t get the room we booked, which was ok. However, the hotel didn’t have linens for the pull out bed. We found BUGS in the bed (the manager said they performed a bed bug test which came back negative) yet those who slept on the bed found bites later on. We were then transferred to a smoke room, which we do not smoke. The hotel is DIRTY and not up to professional standards. I DO NOT recommend this hotel.

When we got to our room we noticed the floor was wet by the air conditioner and the ceiling was chipping away from what looks like a water leak. We mentioned it to the front desk but they couldn't move us because the hotel was full. The most upsetting thing about that is they had to have known that room had a leak but they put us (or they would have put someone) in that room anyway. Also, it was just overall not the cleanest looking hotel and just seemed to have poor management. I wouldn't stay there again.

Check in went very smoothly and the lady at the front desk was very friendly. Upon getting ready for bed, we found a large quantity of dead cockroaches in the fold out bed. The front desk lady was wonderful and came to clean the mess (there wasn’t a room to switch us to). It continued to go downhill from there. We couldn’t get pillows or a blanket for the pull out (we asked MULTIPLE times), we couldn’t get fresh/clean towels (we asked MULTIPLE times), the toilet stopped working, and the day we checked out, the Cable didn’t work). I could tell the staff were short staffed, so I felt bad we kept asking for things, but this is hands down the WORST hotel I’ve ever stayed at. We’ll never be going back and most likely I will avoid this chain in the future. The one positive was the original front desk lady. She was so apologetic and very kind. The lady the next day was much less friendly, but again, I could tell she was overwhelmed. I was surprised and very disappointed at our stay - the hotel had good reviews.

Something just seamed to be off all together. Room not very clean breakfast situation very sad. Coffee held hostage behind the check in counter and the poor staff seamed to be doing the work of 3 people. Dirty towels just not a holiday inn experience. This is also my only bad review I have ever posted. Oh yeah no coffee pods in my room no big deal. Go to the check in desk no coffee pods in the hotel all together lol. Should have saved 40 bucks and stayed at motel 6.

Clean, but no breakfast other than yogurt and fruit.

Very new and very clean hotel. Witnessed a verbally abusive non mask wearer that the staff dealt with very calmly while also sticking to hotel (and the rest of earth’s) mask policy. Great pillows and shower. Shower doors were a little tough to roll in the track but otherwise a great stay. Would def stay again

Didn’t have any soap

Good place to stay in would definitely stay again