We arrived at 8am on April 16 in hopes there maybe an early check in. Sadly not, so we left our bags at front desk and went to explore a bit after a long flight and a bit tired. We were told by Arseny our room would be ready anytime between noon and 3pm. We pre paid for a balcony room.
We came back to the hotel at 1pm and it still wasn't ready and waited another hour.
We explained we'd been traveling for 24 hrs and would appreciate a room to check in as now we were exhausted.
At 2.30pm, a balcony room was given to us however.......... when we went up to the room on the 5th floor and scanned our room key, two of your guests were already occupying the room, naked in bed. It was very embarrassing, at this point we were even more exhausted and just wanted a room to check in...
We now had to go back down to the front desk and we explained everything to Arseny at front desk and then he finally got us room 402 around 3pm however it was not a balcony.
Another incident- is that we asked for shower gel and only got it 2 days later after asking again as we were completely out. Luckily Arseny had some at the front desk.
The location was great as well as your staff- after talks with management, they gave us a 15% discount.. woo hoo????