My boyfriend and I stayed here over Labor Day Weekend and had a spiral of bad experiences. The hotel is very aesthetic, which is why I booked it for our 1-year anniversary—we were willing to spend more for a nice stay. We arrived early from a red-eye, knowing our room wouldn’t be ready, but were told we’d get a text update in a couple of hours. No text came. At 2pm I called—they said 3pm. At 3pm I called again—they said another hour. At 4pm they pushed again. We adjusted our schedule multiple times since we couldn’t shower or get ready. At 4:45 we went to the desk only to be told the room had been ready since 3pm.
Sunday, we tried the rooftop wine bar that was promoted at check-in—it was closed. My boyfriend asked to use the tokens they gave us for a bottle of wine instead. Not allowed. He then asked to purchase multiple glasses at once. Declined.
Throughout the stay I developed small bites on my feet, which my boyfriend also got. Considering the room was dusty and not well-cleaned upon arrival, I suspect spider bites or bed bugs. One night we ordered Uber Eats, had it dropped at the front desk, but never received a call despite the app showing it was delivered.
Overall, we were disappointed—especially for a milestone trip. The only real positive is the location, with a subway stop nearby.