My recent visit to the Taj Lakefront was a blend of picturesque charm and frustrating inconsistencies. The property's stunning location promised an idyllic retreat, but some aspects didn't quite align with the renowned Taj standard.
Our check-in, scheduled for 2 PM, left much to be desired. Despite arriving punctually, we were kept waiting with no clear indication of when we'd receive our rooms. An hour later, one room was assigned to us, while the other was only made available at 4 PM. This left our group of friends and family crammed into a single room, significantly dampening our anticipated one-day staycation. The property management's excuses regarding room readiness were implausible, given the ample time between the 12 PM check-out and 2 PM check-in.
Further frustrations arose from plumbing issues within the rooms. Despite bringing it to the staff's attention multiple times, the hand shower in the toilet lacked pressure, and the main shower displayed erratic water pressure. Regrettably, the staff's indifference persisted, highlighting the need for improved response time and training. No one came even once to check this issue.
Check-out was another letdown, with the staff's tardiness despite repeated reminders. It appeared as though the staff lacked the polished service one expects from the Taj brand. It felt as if untrained local staff had been brought in. To be honest the staff doesn't reflect culture of Taj hotels.
On a more positive note, the breakfast team impressed