We arrived at the hotel at 10am, too early to check in. At reception, we were welcomed by Khaled, who was working the desk. Khaled was very efficient & friendly. We were able to leave our bags at the hotel while we toured the castle. This is one of the nicest hotels we have ever stayed. The location, the room, the staff, everything. The breakfast was not only delicious but was marvelous to look at. I would definitely recommend this hotel.