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The Veil

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Almaty District's The Veil offers a luxurious retreat with continental breakfast, a coffee shop, and 3 on-site restaurants serving local and international cuisine. Unwind at the onsite spa or explore activities like the playground. With high-speed WiFi, laundry facilities, luggage storage are available.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Steam room
  • Coffee shop/cafe
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Self-serve laundry

Feel at home (6)

  • Children stay free
  • Playground on site
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is $214
$249 total
includes taxes & fees
May 23 - May 24

Why we love this property

Culinary paradise
Savor delectable dishes at 3 restaurants or the cafe, or grab a drink at 2 bars. A free continental breakfast starts each day of gourmet exploration.
Spa day paradise
Steam rooms, deep-tissue massages, and sports massages await at the full-service spa. Healing therapies restore tired bodies and minds.
Cozy room indulgence
Slip into soft bathrobes after using the heated bathroom floors. Blackout drapes and pillowtop mattresses ensure luxurious slumber with turndown service.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Apartment

View from room

Presidential Apartment

  • City view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Senior Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Double Room

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, River View

Hair dryer, bathrobes, slippers, heated floors

Suite, River View

  • River view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

Pillowtop beds, minibar, in-room safe, blackout drapes

Presidential Suite

  • Sleeps 4
  • Free WiFi

Junior Suite

  • Sleeps 2
  • Free WiFi

View all photos for Senior Suite

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Suite

  • Sleeps 2
  • Free WiFi

Deluxe Double Room

  • Sleeps 2
  • Free WiFi

View all photos for River View Junior Suite

Bathroom | Hair dryer, bathrobes, slippers, heated floors

River View Junior Suite

  • Sleeps 2
  • Free WiFi

05 The Veil Suite

  • Sleeps 2
  • Free WiFi

Standard Room with Double Bed

  • Sleeps 2
  • Free WiFi

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9.6 out of 10, Exceptional, 90 reviews
The price is $139
$161 total
includes taxes & fees
May 23 - May 24
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About the neighborhood

Map
Zhalayyri street 4, Astana, 10000

What's nearby

  • Singing Fountain - 2 min drive - 2.0 km
  • Bayterek Tower - 2 min drive - 2.3 km
  • Kazakhstan Central Concert Hall - 3 min drive - 2.7 km
  • Embassy of the United States, Astana - 4 min drive - 3.1 km
  • Palace of Peace and Reconciliation - 4 min drive - 3.1 km

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive
  • Astana Railway Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sandyq - ‬2 min drive
  • ‪Line Brew - ‬1 min walk
  • ‪Hardee's - ‬17 min walk
  • ‪Royalty Cafe 2018 - ‬12 min walk
  • ‪Кафе SILA - ‬5 min drive

About this property

The Veil

  • The Veil is a great choice for a stay in Astana. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at one of the 3 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a steam room, and a snack bar/deli.

At a glance

DONE

Hotel size

    • 47 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Playground

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Full-service spa
  • Steam room

Room amenities

Be entertained

  • 103-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Heated floor (bathroom)

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Dining

Di wang - Onsite theme restaurant.
Cantinetta Antinori - Onsite fine-dining restaurant. Open select days.
Line Brew Reserve - This steakhouse specializes in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Veil cafe - This family restaurant serves breakfast only. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 70 per day

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Property Registration Number 970940001358

Also known as

The Veil Hotel

The Veil Astana

The Veil Hotel Astana

Frequently asked questions

Does The Veil offer free cancellation for a full refund?

Yes, The Veil does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Veil?

Sorry, pets aren't allowed.

Is parking offered on site at The Veil?

Yes, there's free self parking.

Is airport shuttle service offered by The Veil?

Yes, an airport shuttle is available. The charge is USD 70 per vehicle one-way.

What are the check-in and check-out times at The Veil?

Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at The Veil and nearby?

The Veil has 2 bars and a spa, as well as a steam room.

Are there restaurants at or near The Veil?

Yes, there are 3 onsite restaurants, featuring local and international cuisine.

What's the area around The Veil like?

The Veil is in Almaty District, a short 19-minute walk from House of Ministries.

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Reviews

The Veil Reviews

8.8

Excellent

9.6

Cleanliness

9.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Popular mentions

Restaurant
Service staff
Room

Reviews

Verified

10/10 Exceptional

The Veil Hotel in Astana offers modern, elegant design and spacious, well-appointed rooms. The spa facilities are excellent—peaceful, clean, and professionally run. The restaurants serve high-quality food with great presentation and atmosphere. Staff are attentive and provide smooth service throughout the stay.
nikhil, 2-night trip
Verified

10/10 Exceptional

Nice and Comfy star

Hotel is so elegant, rooms are are very nice and staff is very professional and friendly. Breakfast and location were also very nice.
3-night trip
Verified

10/10 Exceptional

Cozy and comfortable hotel

This is one of the best hotel I ever stayed. Not that big but unique design and cozy room as well. I will stay next time again
Hyoung Jun, 2-night trip
Verified

10/10 Exceptional

Stylish Hotel

Absolutely recommended! The only negative thing was that I can say there was lack of comfort chair on the lobby area. So nice designed very stylish hotel. You may want to spend more quality time there…
3-night trip
Verified

10/10 Exceptional

Particular and beautiful decoration. The staff is wonderful. Have a very famous restaurant. Just I didn’t like the bathroom, the sink is not very comfortable as it should be unusual bathroom
Khaled, 2-night trip
Verified

10/10 Exceptional

Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Sergey, 4-night trip
Verified

8/10 Very good

Cold astana

It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Alexander, 2-night trip
Verified

10/10 Exceptional

The hotel is wonderful, the restaurants are great, the staff is fantastic. The only thing I would change is to allow water to be thrown on the rocks in the sauna. The HUUM Electric sauna stove is designed for allowing water on the stones and the sauna is beautiful, but there is a sign not allowing. This is a mistake by the management that needs to be reviewed to make this spa area perfect.
Nick, 1-night trip
Verified

6/10 Good

While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Sean, 7-night trip
Verified

10/10 Exceptional

this hotel is outstanding
Verified

10/10 Exceptional

A very unique hotel, with stunning views and closeness to the city centre!
Dusan, 4-night trip
Verified

10/10 Exceptional

Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Kristina, 1-night trip
Verified

8/10 Very good

Great for Singles and couples

Great for Singles and couples
1-night trip
Verified

10/10 Exceptional

Friendly and accommodating staff
Verified

10/10 Exceptional

New. Tasty. Comfortable. Kids frendly

Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Vladlen, 1-night trip
Verified

10/10 Exceptional

Staff were inattentive. At check in I asked to combine my two reservations and was told someone would get back to me, no one did. At check out, it was a near argument with the staff (who were asleep when I was trying to leave) about them saying I needed to have my room checked before I was “allowed” (in his words) to leave. Other staff didn’t speak English and were unhelpful when I tried to communicate over Google translate. My room was not cleaned one of the nights I stayed. I expected more from a hotel of this caliber.
christina, 1-night trip
Verified

10/10 Exceptional

Toller Aufenthalt

alles perfekt, es fehlt nur ein Fitnesraum. Sauna hatte nicht richtig funktioniert, nur 70 C Temperatur. Sonst alles toll
Alexander, 3-night trip
Verified

10/10 Exceptional

Nikolajs, 2-night trip
Verified

4/10 Fair

Lale, 1-night trip
Verified

10/10 Exceptional

Jason, 2-night trip
Verified

2/10 Poor

Sefano, 5-night trip
Verified

10/10 Exceptional

Jan Niklas, 4-night trip
Verified

2/10 Poor

Alisher, 2-night trip
Verified

10/10 Exceptional

Hege, 4-night trip
Verified

10/10 Exceptional

Randi Skaar, 4-night trip