I don't think I've ever written this negative of a review (and I've done many. Management/ownership of this hotel is, frankly, dishonest. After checking in at 8pm after a long day of travel, we had to leave and find new accommodations, which was really hard given it is peak season. We stepped into our room and it was probably 85 degrees. Management knew the air con was broken because they told us it would not be replaced until the end of the week. They offered a fan (in mid-August, in a first-floor room where it would not be safe to keep the windows open). The motel was sold out, and no other rooms were available for our 5-night stay. The front desk was manned by a poor young man who couldn't make any decisions. He was not permitted to let me speak to management/ownership (he was on the phone with her). To make matters worse, they didn't even automatically refund the $145 resort fee I paid at check-in; I had to request it. I understand that air cons break, but the least they could have done is let me know in advance (I had to pre-register the day prior, so they had both my contact info and check-in time). This may be a cute place to stay if everything goes well but if there is a problem, you will be stranded. Real all of the critical reviews about management and beware