We arrived one day later, due to a personal problem, and to be able to contact someone at the hotel, it took 2 days. No replies to emails and messages, nor to voice messages left. Contact number on confirmation email from Hotels.com was wrong (another structure of the group) and at the right one no one responded for a full day.
The structure itself is very nice, green and in good conditions. The apartment was quite comfortable but cleaning not satisfying at all (hair on the floor and greasy kitchen). Toilets are all incredibly small. Bed were not prepared, because being a residence it is a service charged separately, but there was no clear information about that before having reserved the room.