I recently booked this hotel for my wife because they advertised a 4 AM airport shuttle, which was critical for her early flight. Unfortunately, the experience turned out to be incredibly stressful and unacceptable.
Despite reserving a spot on the shuttle the day before, when she arrived at the scheduled time, the driver, Hercules, refused to let her board—even though her reservation was clearly on the list, her room number was noted, and there were two empty seats available. His refusal was completely unjustified and discriminatory.
Left with no other option, my wife was forced to arrange for a private car service, which caused unnecessary stress and placed her in a potentially unsafe situation. Fortunately, the front desk worker intervened after my wife explained what happened. They called Hercules back, made him return to pick her up, and even offered to help cover the cancellation fee for the car service.
When Hercules finally returned, the other passengers were upset and voiced their frustration about having to come back, which created an even more stressful and uncomfortable ride for my wife. All of this unnecessary chaos was caused by Hercules trying to assert authority at her expense, despite her legitimate reservation and the availability of seats.
The sole reason we chose this hotel was for the convenience of the airport shuttle, but the driver’s discriminatory and unprofessional behavior put my wife in jeopardy of missing her flight