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Crown Promenade Melbourne

3.5 star property
Melbourne hotel with spa and casino, aimed at LGBTQ+ guests

Choose dates to view prices

At the Crown Promenade, relax by one of 25 indoor swimming pools or rejuvenate at the full-service spa. This stylish hotel in Southbank offers a restaurant, coffee shop/café, and bar/lounge as well as golfing on site and shopping on site. Guests have praised its convenient location near Melbourne Convention and Exhibition Centre.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking available
  • Restaurant
  • Gym
  • Bar
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Casino
  • Full-service spa
  • Fitness center
  • Sauna
  • Hot tub
  • Bar/lounge
  • Room service
  • Business center
  • Terrace
  • Front-desk safe
  • Laundry service

Feel at home (6)

  • Living room
  • Television
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Laundry service

Similar properties

Exterior
Crowne Plaza Melbourne by IHG
  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,003 reviews
The price is $114
$125 total
includes taxes & fees
Feb 6 - Feb 7
Crowne Plaza Melbourne by IHG
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About the neighborhood

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Southbank Promenade - 5 min walk - 0.5 km
  • SEA LIFE Melbourne - 7 min walk - 0.6 km
  • Flinders Lane - 9 min walk - 0.8 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 20 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 43 min drive
  • Flinders Street Station - 12 min walk
  • Southern Cross Station - 16 min walk
  • North Williamstown Station - 17 min drive
  • Flagstaff Station - 19 min walk
  • Melbourne Central Station - 23 min walk
  • Parliament Station - 27 min walk

Restaurants

  • ‪Kingpin Bowling - ‬5 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪Baci - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Zero Gradi - ‬6 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

At a glance

DONE

Hotel size

    • 465 rooms
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Arriving/Leaving

    • Check-in time starts at 2 PM
    • Check-out time is 11 AM
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Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
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Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Other information

    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Bar/lounge
  • Room service

What to do

  • Tennis
  • Golfing
  • Shopping

Working away

  • Business center

Services

  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • Casino
  • Full-service spa
  • Hot tub
  • Sauna

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television

Home comfort

  • Coffee/tea maker

Sleep well

  • Alarm clock

What to enjoy

  • Separate living room

Stay connected

  • WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Policies

This property caters to LGBTQ+ guests.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What are the check-in and check-out times at Crown Promenade Melbourne?

You can check in starting at 2 PM. Check-out time is 11 AM.

Is there an onsite casino at Crown Promenade Melbourne?

Yes, there's a casino.

What is there to do at Crown Promenade Melbourne and nearby?

Practice your swing on the tennis courts. Indulge in a treatment at the spa and soothe your senses in the hot tub. Crown Promenade Melbourne also has a casino and a sauna, as well as a fitness center.

What's the area around Crown Promenade Melbourne like?

Crown Promenade Melbourne is a short 5-minute walk from Crown Casino and 6 minutes' walk from Melbourne Convention and Exhibition Centre.

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Reviews

Crown Promenade Melbourne Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.2

Property conditions & facilities

Reviews

10/10 Exceptional

Did not have breakfast but stay was very comfortable.
Neil, 1-night trip

10/10 Exceptional

Awesome accommodation - great value for money
Neville, 1-night trip

10/10 Exceptional

Great central location to Southbank, highly recommended
Robert James, 2-night trip

10/10 Exceptional

Great place to stay.
Robert, 1-night trip

4/10 Fair

Staff were disputing the type of room we booked. I showed them the booking from Hotels.com and they still said that was not the room we booked. Lady at the desk was extremely confrontational, calling me a liar. Disappointing experience....especially when the booking was clear as day. They resisted doing anything to assit
Scott, 1-night trip

10/10 Exceptional

Great place

Always clean and super helpful staff - love the central location and big beds. I’ve been staying here for the last 12 months monthly and it never disappoints.
Michelle, 1-night trip

10/10 Exceptional

Very happy with the service and the quality 🙌
Wayne, 2-night trip

10/10 Exceptional

Fantastic place to stay. The best sheets and most comfortable pillows.
Rachel, 1-night trip

8/10 Very good

Family winter vacation
marcus, 1-night trip

10/10 Exceptional

We stayed as we were going to the Carlton Best and Fairest didn’t get to use any of the facilities as we checked out early due to work commitments.
Maria, 1-night trip

8/10 Very good

Great location
Hardik ashvin, 1-night trip

10/10 Exceptional

Everything is good 🔥
Mohit kumar, 2-night trip

10/10 Exceptional

Everything well except the mattress was old and sunk on one side.
Amit, 1-night trip

10/10 Exceptional

A very enjoyable stay with friendly staff, clean spacious room and valet parking available which we used and it was so convenient
Judith, 1-night trip

8/10 Very good

Very nice 9/10

Very pleasant, offered room upgrade. Great location.
RJ, 2-night trip

10/10 Exceptional

Great night away!!
Jade, 1-night trip

10/10 Exceptional

Absolutely beautiful and special. Valet parking makes it easy.
Vivien, 1-night trip

8/10 Very good

.
Keith, 1-night trip

6/10 Good

Strange to have no cleaning or fresh towels on a 2 night stay - expected better
Mark, 2-night trip

10/10 Exceptional

Beautiful room & location
matt, 1-night trip

10/10 Exceptional

Top level accomodation location and service
Katrina, 1-night trip

4/10 Fair

I specifically booked Crown Promenade because it advertised a spa/hot tub. Before arriving, I called to confirm it was operating and was told it was open. At check-in, I asked again and received the same confirmation. After getting ready, I went to use the spa and found it completely cold. When I asked what had happened, the lifeguard laughed. When I pressed further, she explained that it was “end of day” and that cold water had mixed in with the spa water, and suggested I come back in the morning. I did come back in the morning—and it was still cold. The hot tub was not hot at all. I turned on the jets and waited. Still cold. Beyond that, the room itself was disappointing. The bedroom floors were uneven and damaged, there were no USB outlets, the TV looked like it was from the 1990s, and the Honeywell thermostat was so old and unclear that you couldn’t tell whether it was set to heating or cooling. Overall, this was a frustrating experience and not what I expect from a hotel at this price point. Booking amenities that are confirmed multiple times and then not functional is unacceptable.
Samir, 1-night trip

8/10 Very good

The staff were super friendly and helpful.
TANYA, 1-night trip

10/10 Exceptional

Fresh nice hotel and affordable
John, 4-night trip

8/10 Very good

Two Day Shopping

Crown Promenade is a good place to stay for food and the ease of walking or taking a tram into the city.
Rhonda, 2-night trip