6/10 Bueno
28 de enero de 2025
Didn’t get what we paid for or what was pictured
The location was amazing but our room was horible. I'm not one to complain but this particular room at Castle Poipu Shores, shouldn't be rented again. It needs a renovation. Kitchen has delaminated cupboards, tub with shower doors mildew & mold, tub didn't drain properly, all window screens gapping, all drawers swollen & hard to move, patio doors, washer broken didnt spin our clothes. The list goes on. This room should be inspected by a health code inspector, it wouldn't pass.
We paid a premium price to be on tbis property. We booked a deluxe 2 bedroom. We had to change our dates by 2 days because of an airplane flight reschedule. We got a room with less square footage than what we booked and we had to pay more because of the change in dates by 2 days.
We should have been shown pictures that depicted the suite, not just the best the property had to offer. We researched the location and wanted very much to stay at Castle Poipu Shores. We were shocked when we checked in at 1130pm Friday. The office didn’t open until Monday so we had no one to complain to.
Sheila
Sheila, viaje de 7 noches
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