I stayed at the Moxy with my family, and while the hotel experience had some challenges, I must highlight how cooperative and genuinely helpful the staff were throughout our stay. Their positive attitude made a difficult situation much easier.
1. Room Arrangement
I had booked two rooms and specifically requested them to be connecting—or at least close together—since I was traveling with small children. Unfortunately, the rooms provided were far apart. The staff acknowledged my concern and did their best, eventually offering me a larger room to help us manage. However, the second room I had booked was not refunded, which was quite disappointing and left me feeling the policy was unfair.
2. Service & Effort
Despite the setback, the staff remained courteous, patient, and proactive. They genuinely tried within the limits of what they could do, and I sincerely appreciated the way they handled the situation. Their professionalism and friendliness stood out more than anything else.
3. Facilities & Atmosphere
The hotel has a modern, fun, and vibrant atmosphere. The lobby and common spaces are stylish and lively, making it a trendy place to stay. The location is also convenient for exploring the area.
Overall
While the booking and room allocation process was not ideal, the helpfulness of the staff made the experience much more positive. With better management flexibility—especially around room allocation and refund policies—Moxy could offer a smoother and more family-friendly