When I booked the room I booked 2 rooms. I asked if we could have joined rooms but because of the rooms I reserved they couldn't and that was understandable. They did give me 2 rooms but I had a choice we could be on separate floors or on the same floor at different ends of the hotel. The obvious choice was the same floor. When we got in the room the backside on the inside of the bathroom door had white stuff on it, it could have been conditioner but still. I didn't like the set up in the bathroom. Normally you get samples of shampoo/conditioner and body soap, not here, there are 3 pumps glued on the shelf in the tub. They look like they screw off to be refilled but I'm not sure, I refused to touch them it seemed unsanitary. The continental breakfast was extremely small: waffles, toast, cereal, and of course apple juice, orange juice, and coffee. For someone who has a gulten intolerance, there were no options to eat.
The customer service at check in was mid-standoffish. I wasn't told anything about what time breakfast was, where the pool was, snacks, laundry nothing, just pointed towards the hallway and said one room was one way and the other room was the other way. At check out the lady was nice at check out and friendly.
I wish I could have given more stars, but it really wasn't a good experience. I tried to upload pictures but something is wrong with the link and it wouldnt let me.