First, the good: the room was clean and faced a quiet green-covered courtyard. There was a good-sized bathtub that you don't see often in this range of hotels (although no mini-refrigerator). The staff was friendly and helpful. There's a good number of varied eating facilities in the hotel. There's a city bus right in front of the hotel that takes you to Heathrow. The bad: Although it seems like reasonably new construction, the loud creaks and pounding on the ceiling from my upstairs neighbor simply going through their normal morning routine was disturbing, particularly since he/she was up and about at 6am and didn't leave until 6:30. Also, I normally don't have to worry about the internet in most hotels these days, but here I did. They have 2 levels of internet: the free one, which they claim is usable for email (it wasn't, in my room at least, with only one bar of service) or the paid version (which did work, although the ISP providing it REQUIRED my personal info including email address to provide either one). This made sense in the 1990s but not today. I expect functional internet to be included in the rate of almost any hotel in the civilized world today.