Most of the regular employees were professional, except one or two. Some of them communicated my request well, but didn't follow up. One of the Chinese employees working on the night shift (around 01-02) at the door was staring at me without saying 'Hi' when I walked in and headed to the elevator, as if a guard were watching an unexpected visitor. I felt it was weird, uncomfortable, and rude.
The biggest problem was the housekeeping team. I called housekeeping and came back from the swimming pool 2.5 hours later, but it still wasn't done. And they didn't inform me of the possible ETA until I asked them, which is unusual for me. Later, I asked them how long it usually takes. They said it would take 2-3 hrs.
The next day, I called them and went out. When I came back 3 hrs later, I found that making up the room hadn't even started, so I gave up and got into the room. Then, 40 min later, they knocked on the door and asked if I still wanted my room cleaned up. I refused as I was tired.
I guess they are contractors, not employees of your hotel. Their service was neither responsive nor professional, and, most of all, unpredictable and disrespectful. I felt your hotel lacked experienced mid-level managers on-site. So it felt irregular in your service.
I've never experienced it before for the last 3 decades.
However, I liked the location and hardware. And on the last morning, I met a happy-looking man in a suit who carried our bags and processed the checkout professionally.