I got a call on my birthday that they canceled my room and resold it, I spent the night in my rental car because I lost my cc/ debit earlier and canceled it, I told them I wouldn’t be there till 1130-12 am, called twice, told no problem, 11ish I get an unknown number, sorry we sold your room, called immediately and they were so rude, told I would get a refund, as of this writing, 9 days later no refund, Worst experience in my 30 years of traveling