My husband and I stayed at Spruce Lodge in Seward on Monday, August 4th, and I wanted to share feedback on our experience.
We arrived at 5:15 p.m., well after the 3:00 p.m. check-in time, but unfortunately our room had not yet been cleaned from the prior guests. While the front desk staff apologized and mentioned they were behind, no alternate room or accommodation was offered. This delay altered our plans for the evening, as we were unable to unload our stuff, change our clothes, and head out for the hike we had scheduled.
When we returned at approximately 8:00 p.m. after going to dinner, the room was ready, and we appreciated that. However, we noticed several issues during our stay:
• The property was hard to find and the signage was very small and hidden in trees. We had to drive past several times.
• The thermostat was non-functional, and the room was quite warm, which lead to an uncomfortable night.
• The Wi-Fi was extremely spotty, and for the most part, non-functional.
• The pillows were unusually thick, which made sleeping difficult and caused neck discomfort and a headache the whole next day.
I contacted the property about these issues and my messages were completely ignored. I would never stay here again, nor would I recommend to others a stay here.