2/10 Mediocre
8 de abr de 2025
Felt extremely unsafe and dirty
My mom, wife, my 3 and 5 year old kids and myself arrived at midnight on Friday and immediately noticed an old, partially eaten piece of food on the floor, dead bugs, no bedding for the pull-out sofa, and no shower curtain. Around 1:10 AM, someone tried to kick in our door, startling us all awake. We felt unsafe, and my kids were terrified all night. I slept with my concealed carry weapon next to me. Throughout the night, there were constant yelling at our door and altercations in the parking lot right outside our window, making me check on my vehicle regularly. I went to desk at 6:30am, 9am, 10am, 11:45am, and 4pm, filled them in on the incidents and problems and made it clear we wanted a refund for the night and a different room for the next night or else we would check out and go elsewhere. Each time they were unhelpful and said the manager has to authorize it but he was not there and to check back in as the manager will be in later. After all the stops by the desk wasting my entire morning and part of the afternoon the manager never came in and they weren’t able to get me in another room so we checked out immediately. They informed me i would have to contact hotels.com to get refund, which i did but hotels.com were unable to authorize a refund without the hotels managers approval, they tried to contact them 5 times and they couldn’t reach the manager either. Truly felt extremely uncomfortable and unsafe the whole time. Worst hotel experience yet.
Chase
Chase, viaje en familia de 2 noches
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