I'll start with the worst. A tv fell on my daughter! Set unstably, it fell when she walked by, without even touching it. (I should note that it shouldn't matter if she did, it still shouldn't fall!) When I informed the front desk, they literally just said ok.
Now the rest, despite booking in advance, the air conditioner wasn't turned on in our room, it took hours to get to a comfortable temperature. Breakfast was disappointing, without even any fruit and very few options.
On the plus side, everything was clean, and the beds were comfortable.