I had booked an early flight so I would land at about 6pm which in my experience is perfectly normal time to check into a hotel, but received an email on the morning of my flight stating that reception closed at 6pm. I changed to an earlier flight, leaving work earlier than I'd planned, and landing at 4.45pm. I went straight to the hotel only to find that the reception was already closed as it actually closed at 4.30pm. The front stairs had vomit all up and down them which smelled horrible. I followed the directions to get my room key and made my way to the room. The room itself was tidy, however there was a sock over the smoke alarm which I couldn't reach to get down, and the bathroom had no hand soap for washing hands. The shower shot water up at the roof meaning the entire bathroom floor flooded and freezing water was dripping on me for the duration of my short shower. My clothes were soaked, as were the towels I was supposed to use to dry myself. The entire night I could hear talking and banging coming from the rooms next door. My room was freezing with no way to make it warmer. I had an appointment at 8am to get to, and check out was 10am, but reception didn't open until 8.30am and I was supposed to finalise check in with reception before leaving. How? I managed to get back to the hotel after my appointment and check out, but the vomit had just been hosed off the steps onto the footpath so I had to walk through it. Someone noisily vacuuming the lobby while I checked out.