All the staff were super friendly and accommodating. Someone was cleaning constantly, even the outsides of the air units - the walkways were blown off daily, etc. Our room was recently remodeled - a process they are still doing to other rooms. Ours was freshly painted, new vinyl floors and tile, new appliances. We had one issue the first day with the bathroom sink being slow to drain and they sent maintenance up right away (it was clogged full of sand - I bet that is an issue at the beach). It is "dog friendly" (we usually don't choose these hotels - only our 2nd trip ever with a dog). There is an elevator. I don’t think I'd like it as much in-season because of the two large hotels on both sides, and the pool did not have a bath house - which would be an issue. The dog "bathroom" area was small, and I noiced the rain gutters dumped there, and the doggie bags were not stocked, but it was off season -- only saw 2 dogs counting ours, and we didn't get any rain -- so it all worked out fine! We had no complaints for our off-season trip. Beds slept fine, kitchen was nice, room was adequate size, beautiful balcony view .... Very close access to the ocean, which was great for surf fishing! We had a wonderful trip with our 11 year old grandson and small dog!!