Ended a 10 day Spain trip at Palma and stayed 2 nights at the Palacio. Let's put it this way, the cons outweighed the pros heavily. My girlfriend and I were looking to relax in a beautiful looking SPA, work out a bit in the gym, get a spa treatment or two and relax in a 5 star room with sea view. We walked in and were greeted by the friendly staff. They gave us a tour. The entrance is majestic, however the remainder of the property is like a very nice home with lots of bedrooms, one being our room. All I want to do is wash up and lay in bed. The rooms are small, old, and dusty. No soap in my soap dispenser, no sheets on my bed (there was a problem that day apparently with the laundry). The gym is the size of a bathroom, the weights cant even fit and sit outside of the gym. The spa you see on expedia is small and doesn't seem sanitary. The room had no sea view. My girlfriend got a mani/pedi after looking in the book and it said mani/pedi - 30-35Euro. They outsourced the job to a third party and she got conned into signing a 100 euro bill with hopes of complaining to the staff and not this random person. We did. The hotel said there was nothing they could do except provide us with breakfast or a bottle of wine. I was pretty furious and thought it was completely unprofessional and deceiving. Other than that, the property is historic seeming and nice enough and located next to the cathedral and the staff concierge was great and booked us dinners and a bike tour.