Hilton Garden Inn Secaucus/Meadowlands

La ubicacion y amabilidad del personañ ezcelentes.

I came in and the rep only asked for my ID and card . Everything else such as parking, breakfast , wifi and house keeping I had to figure it out on my own by reading about it and/or visiting the lobby or calling the front desk. Check in process isn't the same for everyone. It depends on who is on duty and how the person was trained or work ethic of the person on duty such as if they decide they want to be lazy on a certain day because they really don't care about the customer just the paycheck . I found out because I went to lobby and saw a rep checking in another person and this rep was explaining all those things I just mentioned about wifi , housekeeping , and a rewards program and the customer hadn't asked. This rep even offered complimentary waters to the customer. I wish I knew I could get that before spending 20 dollars on juice bought at the Hotel's Pantry. But the reps i spoke to made up for that and reexplained all the stuff I was confused about that i was supposed to be informed about during check in . So I appreciated that. And the room I was in was in good shape and appeared well kept. But their Ac/ heater sounded like a real loud clunky motor whenever the fan went on in the room. I wouldn't know if I would come back though .

Horrible experience they put me in a room where the construction is happening behind their building major digging in the bed shakes and woke me up at five in the morning it’s the worst place ever there was a spray bottle on the floor look like the place never even was cleaned when I checked in but I was too tired to say anything the construction was happening the entire night I asked the front desk if I was going to continue and he said it probably should end around 6 PM however he didn’t tell me it started at five in the morning I felt like an earthquake my bed is literally shaking back-and-forth I would not stay here ever again there’s plenty of other places plus it’s a hard place to get you the traffic sucks getting into the building I would never stay here again save your money and go somewhere else

JOEL ROCKS!!!! His hospitality was the way customers should feel upon check in at ANY hotel establishments!! It was me and my wife’s one year wedding anniversary. He even became our personal photographer when we wanted to create photographic memories. Will definitely stay again for a getaway of relaxation!! And just to add, the other staff members were very warming and helpful as well, but Joel was our guy for the stay!!!

Really Good Hotel!!!

they have bed bugs . front desk say it’s a spider bite .. i know the difference between spider bites and bed bugs .. so they knew already there’s bug issues and didn’t get it fixed

It was very clean and quiet I liked it and would return

Lisette helped me my check in was friendly and quick. The rooms were nice, clean and updated. The only issue I had was with spiders. I did contact the location and I also advised Lisette at check out.

Everything was good. The hotel have a great location it was good for us because we were visiting relatives in Newark and south Hackensack, so the hotel was very close to those places. The breakfast also was good.