2/10 Mediocre
10 de oct de 2024
I had 2 terrible bad experiences at the hotel, my daughter's room had a toilet that didn't work, we went to talk to the reception and a person named Angela attended to us but she didn't give us any solution, we tried to change rooms for one that was in good condition and she told us that she didn't have any rooms available, which wasn't true, they had availability, finally we got tired of waiting for help that never came, another day I arrived at the hotel and my card didn't work, I tried to get them to change it but incredibly there was no one there, no one opened the doors to help us get in, it was very cold outside at 9:10 pm and we had to wait 55 minutes, almost an hour until the same person Angela arrived, and she said that it wasn't her fault, that she only came in at that time, we were left with an unpleasant experience. I hope it doesn't happen to anyone else.
Monica
Monica, viaje de 2 noches
Comentario de huésped verificado de Expedia
