Hot tub was luke warm and water was dirty. Front staff inconsistent, unavailable, and unfriendly. Closest ice machine was broken down. Our "upgraded" room was horrible. It stank, the patio door wouldn't lock, the room was right beside a warehouse loading dock and trucks made loud noise starting at 5am! The shower in the room ran out of hot water, the toilet paper holder was broken. There was a pop can beside the bed that was not ours - so room wasn't cleaned properly. We tried calling the front desk several times one morning and there was no answer. The whole layout of the hotel was confusing. The only good things about our stay was the Dennys restaurant, chop restaurant, free parking, and proximity to west Edmonton mall. Will likely never stay at this hotel again.