The hotel and room were very nice. The reason for the low score is that I needed to book a late checkout due to a business call. It took almost a dozen calls, in advance of my stay, before I finally managed to speak to reception. I explained I need the room until 1.30. When I arrived they had only reserved the room until 12, but that was easily sorted when I checked in. The issue then came when housekeeping attempted to enter the room at 10am (thankfully prior to my meeting), then again at midday (during my meeting) but at least they knocked both time. Annoyingly, at 12.50 a male member of staff then entered my room, without knocking and stated he thought the room was vacant. As a solo female traveller, I find this completely unacceptable and totally avoidable. I should not have to lock the door in fear of staff walking in, when I have clearly stated that the room would be occupied until 1.30. Thankfully my meeting had ended and I was not changing clothes but it still left me feeling unsafe. The hotel really need to improve their communication with housekeeping staff to ensure this doesn't happen again.