Pros:
Super convenient location
Size if the room
We had executive floor so we had the perks of free fruit, lounge, breakfast
Porter brought luggage to our rooms
Concierge/bell boy arranged our taxis
Cons:
Broken shower head. Dropped on me twice whilst taking a shower
They could not replace the AA battery of the clock on my bedside table (requested 2x)
Bought shower cap for $1 but not delivered to my room until I arrived back at midnight
When I dialled Reception on the hotel phone, it was often left unanswered but when I went down to Ground there were 4 available receptionists
Breakfast lacked Asian choices
On the 3rd day the executive lounge was closed, and moved to Ground floor but the usual drinks/snacks were not offered