Although the hotel's staff were friendly and helpful, its cleanliness and general physical condition left much to be desired.
Upon checking into the room, a used cotton bud was found atop the television set, and a layer of dust on the switchboard behind the beds. Housekeeping next morning also missed a tiny (albeit noticeable) ball of thread in the middle of the room. The level of regard shown for cleanliness in this place was therefore, tellingly poor.
What's worse was the cafe at which breakfast was served. There, certain corners were littered with food scraps and many tables were left uncleared in spite of available wait staff being nearby (specifically on 24 Nov 2019). A rat was also seen scurrying into the kitchen from the dining area (and back!) on one of the mornings, triggering a somewhat tepid explanation from one of the staff: the rat might have been stirred up by the ongoing renovation works around the hotel.
I had fond memories from 20 years back staying at The Pearl, but am sorely disappointed at the sorry state the hotel has fallen into. The Management ought to seriously examine how a once-gleaning establishment has become no better than a roadside motel, and take steps to clean up the hotel, and its act.