Best Western Pony Soldier Inn & Suites

Muy bien

I have stayed at this location many of times. This trip was the worst. They allow dogs and placed us next door to at least two dogs maybe three that barked for over three hours. I kept waiting to see if the dogs would shut up toward the evening. Nope, and when we finally decided to leave at 9:30pm. The front desk clerk just said” oh, sorry to hear that.” I understand they can not stop dogs, but they could have offered a solution or even a discount on the room since we were not going to get sleep. Lesson learned!

Great place to stay. Front desk stsff eas friendly and professional, room clean and updated, beds and pillows comfortable. Kids loved the heated pool jaccuzzi and breakfast had pretty good food. Muffins, fruit, egg omletts, sausage, etc. Location also pretty convenient. Restaurants and stores nearby.

Not the fault of the hotel, but the train 4 times per hour was very annoying. Combine that with a bed that was not comfortable and you have a terrible sleeping experience. We have stayed at other Best Western locations, and this was not typical of the experience we are accustomed to.

very nice hotel for the area - the hotels on this side of town are near the train tracks so some of the cheaper ones are VERY LOUD, but this one is better built and very clean inside - be sure to request a QUIET room AWAY FROM the train tracks

The room was large, very comfortable and clean. Didn't care for the bathroom set up with a sliding frosted glass door between bedroom and bathroom. Good value for the money but it's next to railroad tracks and was very noisy.

This was one of the best places we’ve stayed in on this trip. The bed was excellent, so comfortable

To be honest, no complaints ...I stopped by ,slept ,had good and plenty of breakfast and leave...I will recommend it

Due to “Covid” they were not cleaning any rooms if you were staying multiple days, which was not expressed at check in. We booked 3 nights & had to call for extra towels which we followed their room signs indicating Service would be granted. Having a 7 week old diapers were an issues & began to add up. We sent house keeping with the trash, bagged up on one visit but the rude front desk associate indicated no cleaning of the room would be performed due to Covid. This seems completely contrary to their mission statement from their Mgr. left in the room indicating extra measures would be taken for cleanliness. We bagged all of our trash and wrapped our towels but their “please clean our room sign” plus additional request via calls, we were denied. Upon arrival the front desk “Mgr” insisted that we accept a complimentary up grade from a 1 queen to a 2 queen bed. Traveling with my wife and infant we just wanted a crib and room we booked. 2 queens may be more space but the space would probably be filled with an unnecessary bed adding extra clutter with a crib. She also indicated that they didn’t have any rooms with couches as there were several queen rooms advertised with such rooms. I asked if there was a king available because that was my opinion of an up grade. I inconvenienced them for asking for my reservation. It was a clean hotel for the price, good breakfast, and great location but lack of room cleaning for multiple night stay during Covid & rude front desk is unacceptable.

front desk girl came and confirmed it but unfortunately they were sold out and couldnt move us to another room to confirm if all the other rooms were like this too Super old hotel. Not worth staying pay the extra and go elsewhere