Hello, I would like to share my experience regarding my recent stay at your hotel. The check-in process was smooth, however, I was disappointed with the room I was assigned. It was supposed to be a deluxe room, but it lacked basic amenities such as a microwave. The refrigerator was old and had some old food and dirt underneath the bed. I kindly requested the housekeeping staff to sweep the room, but unfortunately, they never came. I understand that the hotel is undergoing renovations, but that should not be an excuse for providing subpar accommodations.