We would recommend this hotel for its excellent location. It’s close to the river for walks and only a short distance from the city centre, shopping and nightlife, making it a great base for exploring Belfast. Our room was lovely, with a very comfortable bed and everything we needed. The complimentary tea, coffee, biscuits, bottled water and the 2 alcoholic drinks vouchers were genuinely appreciated. Breakfast was delicious and the restaurant staff were excellent, friendly and attentive. The main disappointment of our stay was the lukewarm welcome from the receptionist. As it was our first trip to Belfast, we arrived excited to check in, but the front-of-house experience felt flat and unwelcoming throughout. We arrived about 1 hour before checkin and politely asked to leave our bags and use the gym, but we were made to feel like an inconvenience. As the first point of contact, this was a noticeable letdown. The bar itself has a great vive and good happy-hour offers, but we experienced some inconsistency. On our first night we were told Prosecco was included in happy hour, yet it rang through at full price. We later received a refund, but it caused confusion. On another evening we tried to order food from the bar menu and were told to go to the restaurant, only to then be told the bar snacks we wanted were available after all. Our order was eventually taken. Overall, this is a beautiful hotel in a great location. Despite a few service issues, we would return and recommend.