Firstly I'll start by saying the building is really lovely and historic, good location, desk staff on entering polite and friendly, even offering a friendly free sherry, so first impresions were good, however it went downhill from there sadly. The room we had (103) the door handle needed replacing as it was wobbling around and didnt look secure, halls were very tired, paint marked, inside the room the walls cracked and marked and the windows had flowers growing through the cracks and weeds inside the room as they hardly opened so it was so stuffy. The room looks onto the street which is very very noisy, coupled with the paper thin walls and staff banging about first thing, and fire alarm going off at 5am for a few seconds, we hadly slept. Bed is small, shower head needed a scrub and wouldnt stay on an angle, the place needs an update. First day breakfast was probably the worst
I had encountered in my travels, over cooked hard bacon, dense sausage, sparse very pale watery eggs and cheap tasting ingredients. Nothing but packets for cereals and certainly nothing worth going back for the next day. However as we had trouble as the later desk clerk (lady) was stressing on the 2nd night as we hadnt prebooked our breakfast slot we were made to feel like bad children and threatened with no meal at all despite paying over £200 a night. We convinced her to book us in but she made us feel crap. Second breakfast was marginally better but they messed up the order. We wouldnt return.
