I do not often give reviews, but I think on this occasion it is necessary; I stay on lots of hotels with my work across London, but this must be the worst in every way I have encountered. I checked in and was on my way up 2 flights of stairs with my case when the lady shouts me back as the room was not available !!! off I went to the family room in the basement, the room was like a prison, metal beds, bars on the windows, seen better days, nowhere to hang clothes, no tea or coffee making facilities, bathroom not nice, didn’t dare get in the shower; within around 15 minutes I hear banging outside my door, as I open the door I fall over lots of toilet rolls packages, as I look up there is this lady throwing down another large set of toilet rolls down the stairs just missing me, crazy and unsafe. At 8.30 this lady knock, knock, knocking on my door,, emergency she shouts, hence I open the door and she informs me she needs the quilt and pillow off the spare bed for the room next door, I tell her to wait, I will get it ,,,when she barges in my room, uninvited, she is very lucky I did not throw her out, unbelievable, no manners, no respect. Stay here at your own peril, I will not be going near this place every again.