Overall it was ok. Good bits. Very clean, freshly cooked breakfast, big towels, good sized rooms. Public areas very nice, including grounds. Staff all friendly and helpful. Needs improvement. Rooms are tired and need refurb. Beds need new mattresses. We had twin beds, mine was ok despite having an older, cheaper sprung bed, my wife's was not comfortable. Rooms in the annex need soft close doors and better soundproofing. Even just having decent mattresses would make a massive difference. If Premier Inn can, surely Best Western can? It could be amazing.