In the heart of Sydney, Hotel Hacienda offers a warm welcome with helpful staff and convenient amenities. Enjoy free in-room WiFi, luggage storage, concierge services, outdoor furniture and a vending machine.
University of Technology Sydney - 7 min walk - 0.6 km
University of Sydney - 7 min walk - 0.6 km
Capitol Theatre - 16 min walk - 1.3 km
World Square Shopping Centre - 17 min walk - 1.5 km
International Convention Centre Sydney - 19 min walk - 1.6 km
Getting around
Sydney Airport (SYD) - 21 min drive
Western Sydney Intl. Airport (WSI) - 59 min drive
Sydney Redfern Station - 5 min walk
Sydney Central Station - 14 min walk
Exhibition Centre Station - 21 min walk
Redfern Station - 6 min walk
Central Light Rail Station - 14 min walk
Capitol Square Light Rail Station - 15 min walk
Restaurants
The Eveleigh Hotel - 3 min walk
Khao Yum Thai - 6 min walk
Calico Cafe - 3 min walk
Ester Restaurant - 4 min walk
Brews Brothers - 6 min walk
About this property
Hotel Hacienda
At Hotel Hacienda, you'll be just a 5-minute drive from Star Casino and SEA LIFE Sydney Aquarium. Also, University of Sydney and Hyde Park are just a 5-minute drive away. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Redfern Station is 6 minutes and Central Light Rail Station is 14 minutes.
At a glance
DONE
Hotel size
64 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 10:00 PM
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
The property charges 1.98 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite parking available only on request
Secured onsite self parking (AUD 30.00 per night)
Onsite parking limited
Height restrictions apply for onsite parking
DONE
Other information
Smoke-free property
Property amenities
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Luggage storage
Facilities
1 building/tower
Built in 2000
Outdoor furniture
Accessibility
Wheelchair accessible
Elevator
Smooth flooring in room
Room amenities
Be entertained
Television
Digital TV channels
Home comfort
Air conditioning (climate-controlled)
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Hydromassage showerhead
Shower only
Hair dryer
Towels
Stay connected
Free WiFi
Fees & policies
Refundable deposits
A damage deposit of AUD 50 will be collected before check-in
Mandatory fees
This property's damage deposit is refundable via credit card within 7 days after check-out, pending room inspection.
Optional extras
Early check-in can be arranged for an extra charge of AUD 25 (subject to availability)
Late check-out can be arranged for an extra charge of AUD 25 (subject to availability)
Credit card charges are subject to an extra charge of 1.98 percent
Parking
Secured self parking costs AUD 30.00 per night
Guests must contact this property in advance to reserve onsite parking
Parking height restrictions apply
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
National rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Also known as
Y City South
Y City South Hotel
Y Hotel City
Song Hotel Redfern Chippendale
Y Hotel City South Chippendale
Y City South Chippendale
y Hotel Sydney
Song Redfern Chippendale
Song Redfern
Song Hotel Redfern
Hotel Hacienda Hotel
Hotel Hacienda Redfern
Hotel Hacienda Hotel Redfern
Frequently asked questions
Does Hotel Hacienda offer free cancellation for a full refund?
Yes, Hotel Hacienda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Hacienda?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Hacienda?
Yes. Self parking costs AUD 30.00 per night. Parking spots may be limited.
What are the check-in and check-out times at Hotel Hacienda?
Check-in start time: 2 PM; Check-in end time: 10:00 PM. There's a charge of AUD 25 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of AUD 25 (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Hacienda?
No, this hotel doesn't have a casino, but Star Casino (4-min drive) is nearby.
What is there to do at Hotel Hacienda and nearby?
Recommended spots to visit include SEA LIFE Sydney Aquarium (1.6 mi) and Star Casino (1.7 mi), along with Overseas Passenger Terminal (2.4 mi) and Circular Quay (2.4 mi).
What's the area around Hotel Hacienda like?
Hotel Hacienda is a short 6-minute walk from Redfern Station and 7 minutes' walk from University of Sydney. Travelers love the hotel's prime location.
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Reviews
Hotel Hacienda Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4
Cleanliness
6.8
Location
7.8
Staff & service
6.8
Property conditions & facilities
Popular mentions
Room
Service staff
Train station
Location
Lobby
Bed
Shower
Amenities
Parking
Cities
Reviews
Verified
10/10 Exceptional
Feb 14, 2026
Friendly staff and very nice room
Ryan
Ryan, 1-night trip
Verified
8/10 Very good
Mar 4, 2026
Clean and comfortable room, cafe and hotel nearby, 5 minutes to Redfern station.
David
David, 3-night trip
Verified
8/10 Very good
Jan 9, 2026
Staff were incredibly helpful, room was clean and location made it so easy to get into the city
Mary
Mary, 2-night trip
Verified
8/10 Very good
Feb 7, 2026
Super convenient location, very clean, good for the price! Only thing is best to bring ear plugs because there's very little sound proofing, but you get what you pay for.
Jasmine
Jasmine, 2-night trip
Verified
10/10 Exceptional
Dec 3, 2025
Clean room, very kind staff, amenities are good
Nn
Nn, 1-night trip
Verified
10/10 Exceptional
Oct 30, 2025
Clean & cozy room, staff were super lovely & accomodating ☺️
Tiffany
Tiffany, 2-night trip
Verified
8/10 Very good
Dec 22, 2025
Small but comfortable rooms
Belinda
Belinda, 2-night trip
Verified
8/10 Very good
Dec 18, 2025
The staff nember was great. The room was good for a budget option. Great location.
peter
peter, 1-night trip
Verified
10/10 Exceptional
Nov 29, 2025
Clean room and very comfortable bed. The staff were very helpful and friendly.
Michael
Michael, 1-night trip
Verified
10/10 Exceptional
Nov 25, 2025
Super friendly helpful staff. Access to snacks and drinks afterhours. Super convenient next to central (was celebrating a friend’s birthday nearby). Great stay!
DR JACQUELINE KIM
DR JACQUELINE KIM, 1-night trip
Verified
10/10 Exceptional
Jan 8, 2026
Value. Lovely staff
mark
mark, 3-night trip
Verified
4/10 Fair
Jan 20, 2026
The towels were changed daily but I was booked in for 13 nights and didn't notice a change of bedding. As i said earlier the staff we're friendly and polite.
Gary
Gary, 13-night trip
Verified
8/10 Very good
Dec 8, 2025
The staff were really nice. The rooms were small but clean. Would love to see a hook or a towel rail in the bathroom. Great price, would stay again
Jasmyn
Jasmyn, 6-night trip
Verified
6/10 Good
Feb 9, 2026
Staff were courteous and friendly. Room was clean and the reception area was clean. Rather disappointed in the lack of facilities for preparing our food. A bare minimum. Even though on some websites it appears there was a restaurant. Rather noisy at night due to work being carried out on railway lines.
Convenient for Central station
Gillian
Gillian, 2-night trip
Verified
8/10 Very good
Dec 24, 2025
Basic room but fine for what I needed. Really comfy bed and great shower, nice towels. Reception staff were really helpful and also stored my luggage for a few hours after check out. Some noise from the train station but ear plugs fixed that and I slept really well. Would use again
Susan
Susan, 2-night trip
Verified
6/10 Good
Dec 14, 2025
Staff were lovely, great location, comfy mattress. Bathroom was quite dirty, old hair still stuck on the shower walls and mould everywhere. Not as sound proofed as you would think.
Allee-Louise
Allee-Louise, 3-night trip
Verified
10/10 Exceptional
May 13, 2024
Excellent location, helpful and friendly staff.
Joshua
Joshua, 2-night trip
Verified
8/10 Very good
Aug 21, 2023
Lovely staff, delicious food in the restaurant all in a convenient location.
Cathryn
Cathryn, 3-night trip
Verified
10/10 Exceptional
Aug 29, 2023
Just great location and relaxed.
Mark
Mark, 3-night trip
Verified
10/10 Exceptional
Mar 15, 2025
good location and safety
qianqian
qianqian, 3-night trip
Verified
10/10 Exceptional
May 22, 2025
Fantastic staff
Brendan
Brendan, 1-night trip
Verified
10/10 Exceptional
Jan 14, 2024
Good location, tidy room and friendly staff.
Josh
Josh, 1-night trip
Verified
6/10 Good
Feb 8, 2026
The staff were lovely.
The room itself could be improved. Positives: Bed was not uncomfortable and linens were clean. Negatives: The room had a weird smell, especially in the bathroom, potentially coming from the drain. The shower was not very clean, and the sliding door did not function well (off the rails at the top). The flush button on the toilet was also half broken (worked, but needed to be pushed in a certain way). The room was very small, but I was expecting this and it was functional enough for one person (would've been tough with two).
Jessica
Jessica, 2-night trip
Verified
8/10 Very good
Jun 9, 2025
Great coffee and comfortable beds. Good shower pressure too! Only thing I didnt like was the scent in the lobby
Phoebe
Phoebe, 1-night trip
Verified
10/10 Exceptional
Nov 24, 2023
Super convenient, friendly staff and with car park.