The room we were given was horrible. It was a storage room. Carpet cleaner machine was in there, dirty linens, no remote, no phone cord for the phone, hole in the wall. Went to complain, given a different room. Went there and someone was already in it. Door was propped open. So we went back to the desk, mind you it was late and told the desk clerk. We left and came back home and will never return. I would like a refund!!!!!